This privacy policy sets out how Serenity Support uses and protects any information that you give when you use this website (serenity-support.com).
Serenity Support is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.
Serenity Support reserves the right, at its discretion, to make changes to any part of the Website, the Information or these Terms. Serenity Support may change this policy from time to time by updating this page. It is important you check this page from time to time to ensure that you are happy with any changes.
This policy is effective from March 2021. By continuing to use the Website you agree to be bound by these Terms.
What we collect
We may collect the following information:
Name and job title
Company or organisation
Contact information, including email address and telephone number(s)
Demographic information such as postcode, preferences and interests
Information pertinent to fulfilling our services on an individual’s or organisation’s behalf.
What we do with the information we gather
We require this information for the purpose of:
Internal record keeping
In order to enable you to take advantage of particular services that we offer, for example when you send us a question / request from our “Contact Us” page or email us. We will only use such Personal Information for the purposes of providing information which you have requested, or for other purposes set out in these Terms.
Cookies
Upon entering our website for the first time, a message will appear to warn you that cookies are being used and one has already been set. This message will provide you with the option to consent to their use.
Our cookies will not identify you personally; they gather statistical data about our visitors and their use of our site for the purposes of analysing how visitors interact with the Website so that we can continue to develop and improve the website.
You can choose to enable or disable cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place encrypted electronic systems and managerial procedures to safeguard and secure the information we collect online.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your explicit permission or are required by law to do so. Employees, associates and agents of Serenity Support may be given access to any Personal Information which we collect, but their use shall be limited to the performance of their duties and in line with the reason for processing. Our employees, associates and agents who have access to your Personal Information are required to keep that information confidential and are not permitted to use it for any purposes other than to enable you to use the Website or to deal with requests which you submit to us.
We may use your personal information to send you promotional information about Serenity Support and other information related to our industry.
You may request details of personal information which we hold about you. If you would like a copy of the information held on you please email inbox@serenity-support.com.
If you believe that any information we are holding on you is incorrect or incomplete, or have any other data protection related issues or queries, please write to Data Controller as soon as possible at inbox@serenity-support.com. We will promptly correct any information found to be incorrect.
If you are concerned that we have breached a privacy law or code binding on us, please send an email marked “Urgent” to inbox@serenity-support.com. We aim to respond in a reasonable time (normally 24 hours). Our Data Controller will manage your complaint and will give you additional information about how it will be handled.
You have the right to complain to the Information Commissioner’s Office (ICO) if you believe we have not handled your request in an appropriate manner. For information on contacting the ICO please see their website www.ico.org.uk.
